FAQS

Welcome to our Help Center. Below are answers to the questions we receive most often from our customers.

If your question is not covered here, our Customer Support Team will be happy to assist you.

Email: support@stayll.com
Phone: +1 (424) 688-6492

To help us locate your order quickly, please include your Order Number and the email address used when placing your order whenever you contact us.

Orders & Payments

How can I redeem a discount code?

Your promotional code can be applied during checkout before completing payment.

Add your desired item(s) to your shopping cart.
Proceed to checkout by selecting the payment option.
Enter your coupon code before finalizing your purchase.
- Mobile: Tap "Show Order Summary" to display the discount code field.
- Desktop: Enter the code in the discount section displayed on the checkout page.
Once the discount has been successfully applied, complete payment using your preferred payment method.

Which payment methods are accepted?

We support a variety of secure payment options, including:

PayPal
Visa
MasterCard
American Express (AE)
Diners Club
Most major debit and credit cards
Apple Pay
Google Pay

What is the shipping charge?

A flat shipping fee of USD $5.99 applies to worldwide orders.

Depending on your shipping destination or promotional campaigns, pricing may occasionally vary. The final shipping cost is always displayed before payment is completed.

Shipping & Delivery

Do you deliver internationally?

Yes. We provide worldwide shipping.

Orders are dispatched through our international fulfillment network, allowing products to be shipped from the warehouse or fulfillment center that offers the most efficient delivery route.

How long will delivery take?

After your order has been processed and shipped, estimated delivery is generally 10–20 business days.

Actual transit times may vary depending on destination and carrier operations.

How do I check my shipment status?

When your order ships, we'll send you a confirmation email containing your tracking number.

You may use this tracking number on a universal parcel tracking website, such as 17track.net, to monitor delivery progress.

Why hasn't my tracking information changed?

Tracking updates are not always immediate.

Please allow 24–48 hours after shipment for the carrier's tracking system to begin displaying updates. Temporary pauses while parcels move between carrier facilities are completely normal.

Why did my order arrive in multiple packages?

Orders containing more than one product may be divided into separate shipments to speed up delivery.

Each shipment receives its own tracking number, and tracking details will be emailed individually.

Order Changes & Cancellation

Can I update my shipping address, recipient name, or phone number?

Changes must be requested as soon as possible.

Please contact support@stayll.com immediately and include:

Your Order Number
Your Order Email
The complete corrected shipping information

If your order has not yet entered the shipping process, we will do our best to accommodate your request.

Once fulfillment or shipment has begun, modifications are no longer available.

Can I change the product, size, color, or quantity after placing my order?

Product modification requests are also time-sensitive.

Email our support team with:

Your Order Number
Your Order Email
Details of the requested change

Requests can only be considered before the order enters fulfillment.

Is it possible to cancel my order?

Orders may only be canceled before they have been dispatched.

Please note that cancellation requests may be subject to a handling fee.

Orders that have already shipped cannot be canceled.

Product Issues After Delivery

What should I do if my order arrives damaged?

If your package arrives damaged, please email support@stayll.com and include:

Your Order Number
Photos or videos showing the damaged item(s)
A photo of the shipping label attached to the package

Our team will review the information and assist you with an appropriate solution.

What if I receive a defective product?

Should you believe your item has a manufacturing defect or quality issue, please provide:

Your Order Number
Order Email
A detailed explanation of the issue
Clear photos or videos showing the defect

Our support specialists will evaluate the claim and advise you on the next steps.

I received the wrong item or something is missing. What should I do?

Please contact us promptly and include:

Your Order Number
Order Email
A photo of the incorrect product received, or a description of the missing item(s)

We will investigate the issue and work toward a suitable resolution.

Account & Email Assistance

I never received my order confirmation email.

Please check your Spam or Junk folder first.

If the confirmation email cannot be located, contact support@stayll.com and provide the name and email address used during checkout. Our team will verify your purchase and resend the confirmation if necessary.

Why haven't I received my tracking number yet?

Tracking numbers are generally issued within 1–2 business days after your order has been processed.

If this period has passed, please check your spam folder before reaching out to our support team for assistance.

Contact Information

Customer Support Email
support@stayll.com

Customer Service Phone
+1 (424) 688-6492

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