Shipping Policy

ast Updated: July 25, 2025

Thank you for choosing our store. This shipping policy provides an overview of our order fulfillment procedures, delivery timelines, shipping charges, tracking process, and important delivery-related terms.

1. Order Processing and Delivery Timeline

Order Preparation

After an order has been successfully placed, our team will process, prepare, and arrange shipment within 3 business days.

Transit Period

Once your package has been dispatched, the estimated transportation period is approximately 10–20 business days.

Please note that orders submitted during weekends will begin processing on the following business day.

2. Shipping Fees and Delivery Locations

Shipping Cost

We provide a straightforward worldwide shipping option with a fixed shipping charge of $5.99 USD.

Available Shipping Regions

We currently deliver orders to customers worldwide.

Shipping Origin

Orders may be fulfilled and shipped from our distribution facilities located in the United States, Canada, Australia, and the European Union, or directly from our manufacturing partners. We select the most suitable shipping source to improve delivery efficiency and ensure orders reach customers as smoothly as possible.

3. Shipment Tracking Information

Receiving Tracking Details

Once your order has been shipped, a shipping confirmation email containing your tracking number will be sent to the email address provided during checkout.

Tracking Your Package

You may enter your tracking number through a global tracking service, such as 17track.net, to view the latest shipment updates.

Tracking Activation Notice

Please allow several business days after dispatch for tracking details to become available. In some cases, shipment information may not appear immediately after the package leaves our facility.

4. Possible Shipping Delays

Tracking Update Delays

Temporary gaps between tracking updates are common while packages move between different carrier facilities.

If your tracking information shows an update within the previous 7 days, your shipment is generally still progressing through transit.

When to Contact Customer Support

If there has been no tracking activity for more than 7 days, please contact our support team so we can assist with checking the shipment status.

Delays Outside Our Control

Delivery schedules may be affected by circumstances beyond our reasonable control, including customs inspections, carrier interruptions, weather conditions, or other transportation-related issues.

5. Order Adjustments and Shipment Details

Multiple Package Deliveries

For orders containing several products, items may be shipped separately from different fulfillment locations to help reduce overall delivery time.

Each individual shipment will have its own tracking number, which will be provided separately.

Changes After Purchase

Requests to update order details, including shipping addresses, products, quantities, or other information, are highly time-sensitive.

Please email our customer service team within 12 hours after completing your purchase and provide:

Your order number;
The email address used for the order;
A detailed description of the requested modification.

Please understand that changes cannot be guaranteed once your order has entered the fulfillment or shipping preparation stage.

6. Delivery Problems

Failed Delivery Attempts

If a carrier attempts delivery but cannot complete it, a notification may be left at your address.

In this situation, we recommend contacting your local postal service directly and providing your tracking number for further assistance.

Packages Lost During Transit

If the carrier investigation confirms that your package was lost while in transit, we will arrange a replacement shipment at no additional cost.

Package Marked as Delivered but Missing

Once the tracking system confirms that an order has been successfully delivered, we are no longer responsible for packages that are subsequently lost, stolen, or misplaced.

Shipping Disclaimer

By placing an order with our store, you acknowledge and agree to the following shipping terms:

Estimated Delivery Times

All delivery timeframes provided by us are estimates only and should not be considered guaranteed arrival dates.

We are not responsible for delays caused by customs procedures, shipping carriers, or other events beyond our control.

Customs Fees, Duties, and Taxes

Customers are responsible for any customs charges, import duties, taxes, or additional fees imposed by local authorities.

Such charges are not included in the product price or shipping fee and must be paid by the recipient when applicable.

Accuracy of Shipping Information

Customers are responsible for submitting complete and accurate delivery information at checkout.

We cannot be held responsible for packages that are delayed, returned, or lost due to incorrect or incomplete shipping details provided by the customer.

Responsibility After Delivery Confirmation

Our responsibility for an order ends once the tracking information confirms successful delivery.

We are not liable for any loss, theft, or damage that occurs after the package has been marked as delivered.

Contact Us

If you require assistance regarding your shipment or order, please contact our customer service team:

Email: support@stayll.com
Phone: +1 (424) 688-6492

For faster assistance, please include your Order Number and the email address associated with your order in your message.

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