Return Policy
Effective Date: July 25, 2025
Thank you for purchasing from our store. We aim to present our after-sales terms in a straightforward and transparent manner.
For questions or concerns relating to an order, please contact our customer service team at support@stayll.com. To help us locate and review your order efficiently, include your order number and the email address used when placing the order.
1. Are returns or exchanges generally accepted?
Purchases made through our store are considered final once completed. We do not accept returns, refunds, or exchanges for personal preference reasons, including a change of mind, ordering the wrong size or color, or no longer wanting the product.
Assistance may be provided when an item is confirmed to have a quality-related problem, arrives damaged or defective, or differs from the product originally ordered.
2. What should I do if my order arrives damaged, defective, or incorrect?
Please examine your package and its contents as soon as they are delivered. Any visible damage, product defect, or fulfillment error must be reported within 7 days from the delivery date.
To submit a claim, email support@stayll.com and provide the following information:
- Your order number and the email address associated with the purchase;
- A detailed explanation of the problem;
- Clear photographs or video footage showing the damage, defect, or incorrect product.
After receiving the required information, our support team will assess the circumstances of the claim. Depending on the findings, an appropriate resolution may include a replacement product, a partial reimbursement, or a full refund.
The availability and type of resolution will be determined after the submitted evidence has been reviewed.
3. Can I exchange a product for another size, color, or variation?
We do not provide standard or direct product exchanges.
A replacement may only be considered when a claim has been reviewed and approved because the item was damaged, defective, or otherwise affected by a verified quality issue at the time of delivery.
Requests based solely on size, color, style, or personal preference are not eligible for replacement or exchange.
4. May I return a product without contacting customer service first?
No. Products must not be shipped back unless our customer service team has provided prior authorization and specific return instructions.
For operational, security, and package-handling reasons, items returned without approval cannot be accepted, identified, or processed. An unauthorized shipment will therefore not qualify for a refund, replacement, or other form of compensation.
Please wait until you receive written instructions from our support team before sending any product.
5. How can I obtain further assistance?
For additional questions or order-related support, contact us using the details below. Including your order number and order email in your first message will allow us to assist you more quickly.
Customer Support
Email: support@stayll.com
Telephone: +1 (424) 688-6492
Business Information
Legal Company Name: Wymond Limited
Company Registration Number: 12872556
Registered Office: 4 Massey House, 85 Hartfield Road, London, England, SW19 3ES